Refund policy

Return & Refund Policy – Adli Eszents

Returns

To request a return, customers must contact us first at admin@adlieszents.com.
Unauthorized returns will not be accepted.
Once the request is approved, we will provide the appropriate return address to complete the process.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for a full refund.

To be eligible for a return, your item must be in the same condition that you received it: unopened, unused, with tags, and in its original packaging. You will receive a full refund less any shipping costs.

Return shipping costs are the responsibility of the buyer unless we made a mistake with your order, in which case we will cover the return costs.

You’ll also need the receipt or proof of purchase.

Please send returns to the following address:
Adli Eszents, [Insert your business address here]

You can always contact us for any return questions at admin@adlieszents.com.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, such as personal care goods (for example, opened perfumes or skincare products). Please get in touch if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Undelivered Items

Shipping costs are non-refundable for undelivered, returned, or unclaimed parcels unless we made an error.

 

Non-Refundable Goods

For hygiene and safety reasons, we do not offer refunds or exchanges for opened perfumes or personal care items.

 

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If your return is not approved, we will provide a detailed response explaining the reason.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at admin@adlieszents.com.